Amazon Alexa is Now Your Customer Support Agent

Show your people that you support them. Be just a “Hey Alexa” away!

We all want to feel connected and supported. With Shoutworks, we made it easy for people to reach out to you, just by talking to their Alexa.

Here’s how it works:

1. Someone calls up your Alexa skill by saying “Alexa, open [your name].”

2. They say “Contact customer support.”

3. Alexa says, “Okay, what would you like to say to customer support?” And starts listening.

4. The user tells Alexa what they want to say to your customer support.

5. Alexa transcribes their message into an email and sends it to you, along with the user’s email address.

 

Then, all you need to do is click reply and you’re on your way to solving their issue, saying thanks for the nice compliment, or answering their question. Simple as that!

Recruit the 200+ million Amazon Alexa devices into your customer support team. Pretty soon, you won’t be able to afford not to.