Skill Name vs. Invocation Name, What’s the Difference?

We get this question a lot, so we thought we’d write a whole post about it! 

 

What your Skill is called, and what Invocation Name you choose, can really affect how your Skill performs out in the marketplace. If you have a fairly memorable, descriptive Skill and Invocation name, it can make all the difference. 

 

Skill Name vs. Invocation Name

First, what is the difference between a Skill Name and the Skill’s Invocation Name? 

 

Here’s the short version:

 

The Skill Name is what users see.

The Invocation Name is what users say.

 

The Skill Name is what users see when they look on the Amazon Alexa Skill Store. Let’s take the example of the Make Me Smart Skill. In this Skill, the Skill Name is Make Me Smart.

 

The Invocation Name is what users say to Alexa when they want to call up your Skill. This should be three words or less, and easy to remember. To call up the Make Me Smart Skill, users just have to say “Alexa, make me smart!” 

 

But the key difference is that you can name your Skill something (the Skill Name) that’s different from how they call up the Skill on Alexa (the Invocation Name). It might be better to keep them the same so users remember more easily, but you do you!

 

Here are a few examples to get you inspired:

 

Examples from real skills

Skill Name: Boss Baby

  • Invocation Name: boss baby
  • Example: “Alexa, open boss baby.”

 

Skill Name: Guided Meditation: Meditation of the Day for Calm

  • Invocation Name: guided meditation
  • Example: “Alexa, open guided meditation.”

 

Skill Name: The Economist Espresso

  • Invocation Name: espresso
  • Example: “ Alexa, ask espresso for Today’s Agenda.”

 

Amazon Alexa is Now Your Customer Support Agent

Show your people that you support them. Be just a “Hey Alexa” away!

We all want to feel connected and supported. With Shoutworks, we made it easy for people to reach out to you, just by talking to their Alexa.

Here’s how it works:

1. Someone calls up your Alexa skill by saying “Alexa, open [your name].”

2. They say “Contact customer support.”

3. Alexa says, “Okay, what would you like to say to customer support?” And starts listening.

4. The user tells Alexa what they want to say to your customer support.

5. Alexa transcribes their message into an email and sends it to you, along with the user’s email address.

 

Then, all you need to do is click reply and you’re on your way to solving their issue, saying thanks for the nice compliment, or answering their question. Simple as that!

Recruit the 200+ million Amazon Alexa devices into your customer support team. Pretty soon, you won’t be able to afford not to.

Quick Start Guide

Here’s your guide to creating your first voice experience with Shoutworks.

 

This guide will help you start using Shoutworks to inform, engage, sell to, and support your people, whoever they are, through the power of the Amazon Alexa voice platform. Alexas are in tens of millions of homes across the US, and now you can make them yours. Let’s get started.

 

But first, some preliminaries:

Don’t have your Shoutworks Plugin uploaded and activated yet? Follow the steps on your Downloads page to get up and running fast.

Don’t have a Shoutworks account? It take a few seconds to sign up. Get started here and start leveraging the power of voice!

Not sure why you should care about voice? We may have some answers to your questions on our Why Shoutworks? page.

Once you’ve got the Shoutworks Plugin uploaded and activated on your WordPress site, now you’re ready to start creating your first Alexa Skill. Spoiler: You’ll have people engaging with you through your new Skill in no time.

 

Getting started with Shoutworks

Start on your WordPress admin panel, and find and click on the “Shoutworks” label on the left-hand menu.

 

Once you do, you’ll see the first tab in the Plugin, the VoiceReady Score / URL:

In this view, your website URL will be pre-filled in the box. Just click the button to see your VoiceReady Score.

 

What’s the VoiceReady Score?

Our VoiceReady bot analyzes your site to see how compatible it is to be turned into an Alexa Skill. It looks mainly at the text on your site, and helps you establish whether you’ll have enough content to generate your new Alexa Skill directly from the content you already have, or whether you’ll need to create more content especially for your Skill. A score of over 50% is good, and means you’re ready to turn your web content into a Skill!

 

 

First Up: Enter Your License Key

First, you have to tell the Plugin it’s really you. Click on the last tab at the very end, the License tab, to input your unique License Key.

Not sure where your License Key is? When you signed up for Shoutworks, you received an email with that License Key inside. Can’t find the email? Go over to your Downloads page in your Shoutworks account, scroll down to number 3, and click the button to re-send that License Key email. When you get the email, just copy/paste your key into the box in the Plugin, click the button, and voila! Your Shoutworks Plugin is ready to go.

Don’t yet have a Shoutworks account? It takes just a few seconds to create one, get started here.

 

 

Customize your Alexa Skill

 

Inform: Tell Alexa how to introduce you

Now you’re ready to start creating your new Alexa Skill. The first step is to click on the Inform tab—to tell Alexa how to introduce your new Skill.

Click Update and your changes will be saved. Don’t worry, your Skill isn’t published yet—you can still come back and edit this!

 

Engage: Build the core of your Skill

Click on the Engage tab to start editing the Engage portion of your Skill.

Within this tab, you’ll see three different sections: Quote Of The Day, Flash Briefing, and Blog Content. Each section works pretty much the same way, so let’s start by creating a Quote Of The Day Skill to get a feel for how it works. 

 

 

Example: Creating a Quote of the Day Skill

Let’s zoom in on the Quote of the Day section. This section allows you to give Alexa a Quote of the Day to read to users. You get to decide which quotes she’ll read.

First of all, you’ll want to make sure that checkbox is checked. This will make sure this section is included in your Alexa Skill once it’s published. If one of the checkboxes is not checked, that section won’t be included in the Alexa Skill. It’s important to remember, too, that once your Alexa Skill is published, you cannot come back to change this selection. 

Now it’s time to add your Quotes! Click the View List button to see the list of Quotes that Alexa will draw from. That will bring you over to the “Quotes of the day” page.

 

As you can see, one Quote is already there. This is the Shoutworks template quote that comes pre-loaded with the Plugin. To edit it, just click on the Title.

Now, we’re going to add a new Quote. You can do that by clicking Add Quote of the Day up at the top.

 

Fill in the Title, and put your quote in the description. Don’t forget to cite the source! Once you’re happy with your quote, just click Publish.

 

You’ve created a new quote! To return to the full list of Quotes of the Day, click All Quotes 0f the Day on the left-hand side.

Now, repeat the steps above until you’ve added however many quotes you’d like. When all your quotes are published and you’re ready to put them into your Alexa Skill, click on Shoutworks on the left-hand menu.

 

And again click on the Engage tab, and now you’re ready to finalize your new Quote of the Day Skill.

In the box labeled “How many Quote of the Day feeds you want to display”, type in the number of quotes you want Alexa to have access to from the quotes you just added. This should generally be equal to the total number of quotes you’ve added, so your Alexa Skill users don’t miss a quote you meant to add.

 

Now, it’s time to finalize your Skill. If you only want to include the Quote of the Day functionality in your Skill, and you don’t want Flash Briefing or Blog Reader functionality, be sure to uncheck the boxes next to those sections. Click Update to save your changes.

 

Now click on the Sell tab in your Shoutworks plugin interface. Want to include a Deal of the Day in your Skill? Leave the checkbox checked, and edit the Deals included the same way you edited the Quotes included in your Quotes of the Day. If you don’t want to include a Deal of the Day, just uncheck the box and press Update.

 

Next, click on the Support tab.

This feature lets your users dictate a message that is AI-transcribed and sent to your support email address. Feel free to edit the email address found here. If you don’t want this feature to be included in your Skill, just delete the email address found there and leave the field blank.

Please note that once you press Update, you’ll receive an email in your inbox to validate this email address—if you don’t validate it, your user messages won’t come through!

 

 

Testing your Skill

Once you’ve made all the changes you want to the Inform, Engage, Sell and Support tabs, you can try out your new Skill before publishing. To start testing, click on the Create Alexa Skill tab.

Here’s where you enter your Skill Name (how your Skill will be listed in the Amazon Skill Store) and your Skill Invocation Name (what users will say to call up your Skill on their Alexa device). For the Invocation Name, try to keep it to three words or less, with no special characters. It can be the same as the Skill Name, but it can be different, too.

Next, input the email address you want to use to test your Skill. This should be the email associated with your Alexa account. If you don’t have an Alexa account, no worries—you will be prompted to create a new Alexa account for that email address. Click Preview Alexa Skill, then check your email and follow the instructions to test your Skill! 

For more on how to test your Skill even if you don’t have an Alexa device, check out Amazon’s compendium of guides to using Alexa on just about any device.

And remember: You can make any changes you want after you test your Skill, before publishing!

 

 

Publishing your Skill

Finally, when you’re ready to publish your Skill, just hit the Publish button and Shoutworks will magically publish your Skill for you. It can take up to 2 minutes to submit your Skill to Amazon, so be patient and don’t refresh the page.

 

Your Skill is almost live!

Once you’ve pressed Publish, Amazon needs to review your Skill. This can take anywhere from a few hours on weekdays to 3-4 days if you submit on a Friday night. In addition to the automated testing they do, an actual person will review your Skill before it goes live. Once it’s approved and published, you’ll receive an email telling you the good news!

 

What if my Skill is rejected by Amazon?

This happens from time to time, and it’s completely normal. The Shoutworks team will work with you to figure out what the reason for rejection is, fix it, and resubmit as quickly as possible.

 

 

Skill published! Now tell the world

Now you know how to customize, test, and publish an Alexa Skill with Shoutworks. What are you waiting for? Get out there and start informing, engaging, selling, and supporting your people today—all with the power of voice!

Tell the world about your new Alexa Skill by putting the official Shoutworks Alexa Skill button on your homepage. There’s no better way to tell people that your website is now also accessible via voice! 

To download the “Live on the Alexa” button in several different formats, go to your Shoutworks Downloads page and scroll down to number 5. Click on the button to download the “Live on the Alexa” image set. These are buttons you can put on your website to let visitors know you have an Alexa Skill! Be sure to put it somewhere everyone can see. Here’s how it looks:

 

 

Making changes after your Skill is published

That’s right: You can change the content of your Skill any time after publishing, and it will update within seconds! So you can change things as you go, no worries about getting everything just right the first time.

Just bear in mind that in the current version of Shoutworks, you can’t add or subtract entire features. For example, if you published your Skill without a Deal of the Day, you won’t be able to add one later. We’re working on it for future versions!

However, if you published your Skill with Flash Briefings, you can change and edit any of the individual Flash Briefings to your heart’s content, and hear Alexa deliver your updated content seconds after you’ve made your changes.

This way, you can tweak the content you deliver based on feedback you get from real users, and use Shoutworks to make your Skill better and better over time.

Now get out there and inform, engage, sell, and support like never before—with the power of voice!

Flash Briefings – How To Engage Your People in 10 Minutes A Day

Here’s how to create an awesome Flash Briefing Skill for the Amazon Alexa in just a few minutes, using Shoutworks.

 

Here’s a summary of this article:

  • There are over 200 million Alexa devices in the US and 4 billion Alexa-ready devices worldwide. This platform is ripe for conquering!
  • The top Flash Briefings have gotten 100,000+ reviews and ratings on the Alexa store altogether, making this one of the most popular Skill formats out there.
  • A Flash Briefing is like a more interactive version of a podcast. They are a great way to become a part of someone’s daily or weekly routine. For example, you just say “Alexa, Make Me Smart!” and it plays the Marketplace finance podcast!

 

You type and Alexa reads…

There are a lot of Alexa devices out there. The latest stats show that consumers have over 200 million Alexa devices, in over 80 million homes in the US alone—and those numbers have only grown in the year since.

What’s even better for the aspiring voice marketer is that almost all smartphones and laptops out there are Alexa-ready, meaning they can run the Alexa app and let you access the full Alexa Skill library on-device. That’s over 4 billion devices! 

Still, the most popular Alexa Skills are simple to make and to use. You could be broadcasting your weekly newsletter for anyone to listen, announcing updates about your business, or even sending out game summaries of your kid’s little league games to your neighbors. The possibilities are endless!

The reality is that until now, actually making a Skill has been pretty tough. You needed technical knowledge and persistence. That’s where Shoutworks comes in, making it as easy as typing into your WordPress admin panel.

So now that the road is wide open, the question is: What to make?

 

One of the top Skill types: The Flash Briefing

One of your best options is the Flash Briefing. It’s a simple concept that’s formed the base for some of the most popular Skills to date. What is a Flash Briefing, why do people like it, and what are some good examples to use to build your own?

First, there is no disputing that Flash Briefings are popular. The top 10 have more than 100,000 ratings combined! 

NPR’s top Flash Briefing Skill, for example, has over 26,000 reviews on the store, most of them five-star. Why is that? Because they’ve created a great experience of listening to content people want to hear through Alexa. Not only that, but they let you navigate through to find your own member station, or find your favorite program, all just using your voice.

The best part is, it’s not just NPR. Not only Reuters, or Marketplace, or the big news outlets. There are tons of Skills targeted at niche user bases too!

Like the Everyday Positivity Flash Briefing, for example. Every day, its host Kate Cocker shares real-world, practical optimism with her listeners—having a big impact on them and their lives. Everyday Positivity has almost 400 rave reviews on the Skill store, and many more avid listeners.

Shoutworks makes it possible for you to do the same. What kind of Flash Briefing will engage your people every day, or every week?

 

Getting Started: Building your first Flash Briefing

Here are the steps involved in creating an amazing Flash Briefing that will engage your people and keep them coming back for more.

  1. Decide on the content for your Briefing.
  2. Put your content into Shoutworks, preview, and publish.
  3. Promote your Skill to the world!

 

Decide on the content of your Briefing

What would your people want to listen to every day or every week? What news, tips, ideas, or stories could you share on a regular basis to give people something of value in their day-to-day lives? Here are a few examples to get you started:

What else could you do a Briefing about? Marketing tips, travel inspiration, favorite recipes? The only limit is your imagination!

 

Put your content into Shoutworks, preview, and publish

Go to our Quick Start Guide for a step-by-step tutorial on how to put your content into Shoutworks, and test and publish your new Alexa Skill. Remember to keep the Flash Briefing box checked on the Engage tab, as seen below. If you want your Skill to be a Flash Briefing and nothing else, be sure to un-check all the other features (even on the Sell tab), then press Update!

 

Feel free to use content you already have, and repurpose it here. For instance, if you have a newsletter, you can just copy-paste the content directly into Shoutworks to create your new Skill.

If you are creating your Skill’s content from scratch, you can write it directly into your WordPress admin panel, in the Shoutworks plugin. See the Quick Start Guide for how to do it!

 

Promote your Skill to the world!

Once your Skill is up, now everyone can start using it! They’ll be able to find it themselves on the Amazon Alexa Skill Store, but why wait for them? You can begin engaging the Alexa users in your audience today through your new Flash Briefing. Tell people to ask Alexa about your new Skill, or send them the link to your Skill’s page on the Alexa store.

Last but not least, be sure to put the Shoutworks “Live on the Alexa” button up on your website where every visitor can see it. It will show them how tech-savvy you are, and that you’re committed to delivering them insights and value wherever they are. That button can be found on your Downloads page, down at the bottom.

 

How Can A “Quote Of The Day” Increase Your Web Page Engagement?

Sometimes people just want a little nibble of delight and an interesting, humorous, thought provoking quote can be just what they need.  It’s a daily dose of something special that you can offer your audience and now they can hear what you have curated for them on their Alexa.

It will take you just a few minutes to find and post quotes using the Shoutworks plugin and within seconds your audience can hear what you have selected for them.  Hopefully it will make them smile.

If you can hook them, it will become a daily habit that will greatly increase your website/content engagement. It can also get people talking about your website. We call this the water cooler effect.

A smart person like you is probably thinking: why Alexa?  I can just post the quotes on my web page and get people to visit my site.

The problem is that your website is not everywhere, but the Alexa is virtually everywhere and easy to use.

Picture this… It’s six in the morning and one of your people wakes up… They ask their Alexa the weather (could be good or could be bad) and traffic (probably bad) then they ask for your quote of the day… “If at first you don’t succeed, then sky diving is not for you. Take that one off your to do list.”

You just made someone smile!

With Shoutworks you can take a few minutes once a week and set up quotes for the entire week.  The same way you set the time and date for a blog post, you can set the day you want the quote to go live. Why not just set up quotes for the whole month?

It’s easy to find some great quotes. See the list at the end of the article to get you started. If you find quotes that make you smile, laugh, or surprise you… Then you can be sure they will delight others.

Here are the steps to set up your daily quotes:

1) Log into your WordPress Dashboard then click on Quotes of the day. Then click on the [ Add Quote Of The Day ] button.

2) Type in your Quote Title and the quote, set the publish date/time, then click on the [ Publish ] button. That’s it… The Alexa will now read your quote.

3) You can use the steps above to post your quotes for the week or month. Just set the publish date/time and Alexa is pretty smart about this kind of stuff.
See below for some links to places you can find some interesting quotes.

There are millions of places with interesting quotes out on the internet.

If you have a specific area of interest then just google something like “Quote about Vegan Cooking” and see what comes up.

Starter sources for quotes ———————————————————————-

Humorous Quotes:
https://www.keepinspiring.me/funny-quotes/
https://parade.com/940913/parade/funny-quotes/
https://www.brainyquote.com/topics/funny-quotes/

Travel Quotes:
https://expertvagabond.com/best-travel-quotes/
https://www.earthtrekkers.com/best-travel-quotes-images/
https://www.adventureinyou.com/travel-inspiration/best-travel-quotes/
https://www.roughguides.com/gallery/50-inspirational-travel-quotes/

Healthy Living Quotes:
https://www.rasmussen.edu/degrees/health-sciences/blog/healthy-lifestyle-quotes-to-inspire-you/
https://www.womansday.com/health-fitness/g2318/healthy-lifestyle-quotes/
https://ombodyhealth.com/20-inspiring-quotes-health-life-balance/
https://www.brainyquote.com/topics/healthy-lifestyle-quotes/

How Can Your Magic Eight Words Really Make A Differance?

What does your WordPress site really add to the world? Why will people need to read and, now with Shoutworks and the Alexa, hear what you have to say?

The big problem is people only have so much time to split between their family, jobs and Netflix. There are only so many hours and minutes in the day.

You need to tell people quickly and concisely what your web page is all about. How will you make their day just a little bit better? And more importantly, why should they listen to what the Alexa has to say about your website?

Let me start with a little story to illustrate the eight-word dilemma…

Many years ago, I was at a trade show. There were hundreds of booths representing all sorts of companies. I didn’t have a lot of time so I just wanted to walk up and down the aisles and see what caught my attention. Unfortunately, most companies spent a lot of money and traveled a long way but their marvelously constructed trade show booths did not concisely say what the companies actually could do for me. The right eight words would have stopped me and made me want to engage with the company to learn more.

This is why Shoutworks provides you a quick way to Inform people about exactly what you do and why it will change their world. It’s the first thing Alexa will say when people open your website Skill. It assures visitors they have come to the right place and sort of invites them inside your world.

The Shoutworks “Inform” box can take a lot of text. We haven’t really tested how much it can take. Hundreds of words maybe. But take my word for it… less is more. Try to keep it to eight or less words.

The key thing is that by the time the Alexa says your last word people need to remember the first word.

Also, the shorter your “Inform” description is the more likely people will talk about it. You want people to hear your “Inform” description on the Alexa and be able to tell their friends what you are all about.

Fill in the blank… “I just heard a great website all about _________________”

A short description helps them remember and tell others.

You may already have your great eight words but if you don’t or want to make them better here are some basic steps to formulate your “Inform” description:

  1. Open a word-processing document and be ready to brainstorm.
  2. Don’t think too hard at this point. <- This should be easy.
  3. Randomly type words and phrases all related to your website and why you exist. The more words now the better. Be unstructured and let the words flow.
  4. Next scan through the list and pick out the words that get you the most excited. It’s okay if there are more than eight at this point.
  5. Next pick the eight words that really describe what you do.
  6. Try to piece the words together into a descriptive line. (Note: Connecting words like The, For, A, etc… Do not count for your eight word count. )
  7. Try your description out on people and see how they react. A string indicator is that they want to hear more.
  8. Cut, prune, add, words and keep trying them out on people until you get to something that really gets you and others excited.

When you construct your description it’s always good to try and surprise and delight people.

Once you formulate your site description here are the steps to set it up so Alexa will use it to introduce your website:

  1. Log into your WordPress Dashboard then click on Shoutworks in the dashboard.
  2.  The Shoutwork plugin panel will appear. Click in the |Inform | tab.
  3. The Shoutworks Inform screen will appear. Our AI may have already filled something in here but if you want to change it type in your shiny new site description then click on the [ Update ] button. Don’t forget to click on that [ Update ] button.

Within minutes the Alexa will read your new site description to the world.

Here’s another quick example of what a great company/site description can do….

There was this small company that was entering the very crowded and fragmented area of investment news, education, and trading data. There were the known big companies in this category like Standard & Poor’s, Bloomberg, and MarketWatch. And there were another fifty small players.

How could this company differentiate themselves in this crowded pack of wild hungry hyenas?

Using the steps above they formulated the eight words that would launch the company and help people know why they were different and worth their time.

This is what they came up with… “Better Strategies For Making Money – For People With A Sense Of Humor.”

If you cut out the connecting words (For, With, A, Of) there are only seven words.

And if you didn’t get it by reading their description, they added this at the top of their service page: “This Is How The Big Guys Do It… That’s How They Got So Big!”

How many words… Cut out the connecting words (This, Is, How, The, It, That’s, How, They) and you have six words.

I have been calling this a site description but it can also be called a slogan or tag line. I don’t want to sound to much like a 21st Century Don Draper but a good site description or slogan can make a big difference.

To help you get started on your journey to a better site description here are some resources out on the web. Have fun…

Sites Description, Slogan, Tag Line Resources ::::::::::::::::::::::::::::::::::::

https://www.inc.com/young-entrepreneur-council/10-tips-for-a-remarkable-tagline.html

https://www.verticalresponse.com/blog/7-tips-to-creating-a-memorable-slogan/

https://www.bluleadz.com/blog/how-to-create-business-tagline

https://kopywritingkourse.com/how-to-create-a-great-tagline/

https://small-bizsense.com/7-tagline-generators-help-create-perfect-business-slogan/

https://www.crowdspring.com/blog/10-tips-to-create-a-memorable-tagline-for-your-business/