What to do when Alexa says “There was a problem with the requested skill’s response”

Uh oh! You try to access your Alexa skill by saying your skill’s invocation name, but Alexa only says this cryptic message.

“There was a problem with the requested skill’s response.”

Don’t worry, there’s a simple fix. Here’s what you need to do:

  1. Go to the Shoutworks plugin in your WordPress site.
  2. Click on the “Engage” tab.
  3. Scroll to the bottom and click the Update button.
  4. Try testing your skill again.

Your skill should be fixed after that. If it still is giving the same error, try again in 20-30 minutes.

If it’s still giving the same error or a different one, contact Shoutworks support.

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