How Verizon Uses Alexa To Make Their Tech Look Like MAGIC!
Bet you didn’t know that the 11th most valuable brand in the world (Verizon) is using Alexa to help customers have an enhanced service experience. Here’s how.
Through not one but two Alexa skills, Verizon has set the standard for internet service providers. Here’s what you can do with Verizon’s Alexa skills.
First, they have the Verizon 5G Home Internet Alexa skill, which helps customers interact with their 5G internet service and complete critical tasks. You can ask Alexa for your home’s guest Wifi password, even get customer support questions answered. They have hooked up their FAQ to Alexa, so now Alexa can answer customer questions and Verizon’s support agents don’t have to! That certainly saves time and money for the organization.
Second, they have a skill specialized for their TV service, Fios. Now, if this skill doesn’t make you feel like you’re living in the future, I don’t know what will. With this Alexa skill, you can surf through the channels without even picking up the remote! Just say “Alexa, turn on CNN”, or “Alexa, search for the Big Bang Theory” and your TV will magically do your bidding. Is this the 21st century or what!
Click here to access the Verizon 5G Home Internet Alexa skill on Amazon.
Click here to access the Fios Alexa skill on Amazon.
Guess what? You can do this for your business, without spending the thousands of dollars Verizon surely spent on developers. All you need is Shoutworks, and in a few minutes your very own Alexa skill will be ready to answer customer questions, provide support, and much more. Try Shoutworks free today!